LET'S TALK ABOUT CUSTOMER EXPERIENCE

• Customer Experience
• Strategy
• Customer Journey
• Customer-Focused Innovation
• Customer First Culture
• Principles of Customer Relationship Building

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Jessica graduated in 2000 with a BS in Communications from The University of Colorado, Boulder. She launched her career at RegOnline, learning and later advocating for a more ‘human’ way of providing support at the Boulder-based software start-up. The heart fostered in that small team through ownership during those lean years made a lasting impact.

Over the next decade, Jessica advanced through the support organization, established a Professional Services team, weathered an acquisition, an IPO, and the upheaval inherent in those moves. The company built and instilled a strong foundation for its teams that inspired Jessica as she endeavored to grow a new company in the same vein as RegOnline.

Jessica joined The Receptionist as the primary hire in 2015 and established a ‘whole company’ approach to supporting customers. That approach became so impactful that The Receptionist gained a reputation as a top choice for Visitor Management solutions throughout the US and Canada with consistent NPS scores of 80+. Radical Support© was trademarked and became core to the company ethos.