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Jim Coleman

Co-Founder at xFusion

Jim Coleman is the Co-Founder at xFusion. They provide tier 1 and tier 2 customer support for growing SaaS businesses.

xFusion currently provides support for in excess of 100k Shopify customers and more than 20 unique applications. They are the perfect solution for growing SaaS businesses. They current have 6 customers with a team of 20 with revenue north of $1,000,00 ARR for 2021. 

Jim’s personal and branded audience is greater than 2,200 and he is happy to share your episode with his fans!

read more
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BOOK NOW FOR your podcast

Jim Coleman

Co-Founder at xFusion

Jim Coleman is the Co-Founder at xFusion. They provide tier 1 and tier 2 customer support for growing SaaS businesses.

xFusion currently provides support for 100k+ Shopify customers and more than 20 unique applications. They are the perfect solution for growing SaaS businesses. They currently have 7 clients, a team of 20, and projected revenue north of $1,000,000 ARR for 2021.

Jim’s personal and branded audience is greater than 2,200 and he is happy to share your episode with his fans!

read more

BOOK NOW FOR your podcast

Jim Coleman

Co-Founder at xFusion

Jim Coleman is the Co-Founder at xFusion. They provide tier 1 and tier 2 customer support for growing SaaS businesses.

xFusion currently provides support for 100k+ Shopify customers and more than 20 unique applications. They are the perfect solution for growing SaaS businesses. They currently have 7 clients, a team of 20, and projected revenue north of $1,000,000 ARR for 2021.

Jim’s personal and branded audience is greater than 2,200 and he is happy to share your episode with his fans!

read more

As seen on

Timeline

May 2019 – Present

xFusion

Co-Founder

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xFusion provides tier 1 and tier 2 customer support for multiple fast-growing SaaS companies. We offer a hands-off experience that empowers makers to make & growers to grow. We add value by allowing SaaS owners to focus on their highest and best use of time.

May 2019 – Present

Nov 2016 - Present

GrooveJar

Owner

GrooveJar is a SaaS that provides a suite of conversion rate optimization tools for websites. 

Nov 2016 - Present

May 2018 - Jun 2020

LTV SaaS Growth Fund

Operations Manager

Jim was responsible for vetting potential SaaS acquisitions as well as leading the due diligence, inspection, and post-acquisition handover processes.

May 2018 - Jun 2020

Oct 2014 - May 2020

Best Santas

Owner

Best Santas provides high end real bearded Santa Claus entertainers for corporate and community events. Our Santa team is all professionally trained and outfitted.

Oct 2014 - May 2020

Ask me

How can SaaS founders improve the quality of customer support they’re providing to their customers?
How does a SaaS solopreneur make the jump from handling all support themselves to making their first hire or outsourcing?
What’s the difference between customer support and customer success?
What’s the key to closing the deal on a SaaS product sales call?
What are some things to watch out for when acquiring a SaaS business?

Podcast agent: Andy Thomas

andy@kitcaster.com • (303) 514-8401