
Jim Coleman
Co-Founder at xFusion
Jim Coleman is the Co-Founder at xFusion. They provide tier 1 and tier 2 customer support for growing SaaS businesses.
xFusion currently provides support for in excess of 100k Shopify customers and more than 20 unique applications. They are the perfect solution for growing SaaS businesses. They current have 6 customers with a team of 20 with revenue north of $1,000,00 ARR for 2021.
Jim’s personal and branded audience is greater than 2,200 and he is happy to share your episode with his fans!
- SaaS
- Consumer Services
- 📍Oklahoma City, OK
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Let's talk about
- All things customer support (including outsourcing).
- All things SaaS acquisitions (buy-side and sell-side)
- How to prep your business for sale Management Leadership Remote work and culture Shopify app ecosystem SaaS growth (email marketing, churn prevention, general marketing) Sales.
- Customer success.
- SaaS operations.
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Jim is the Co-Founder of xFusion, which provides technical customer support for fast-growing SaaS businesses. xFusion offers a hands-off experience that empowers makers to make & growers to grow. Prior to xFusion, Jim was a SaaS operations manager at FE International, which operated a private equity fund called LTV SaaS Growth.
He oversaw operations and high-level growth initiatives across a portfolio of SaaS holdings. He has significant buy-side and sell-side experience and has vetted potential SaaS acquisitions, led due diligence, and the post-acquisition handover processes of multiple SaaS assets. Jim’s also a SaaS business owner and knows the SaaS world very well.
He loves helping owners and operators improve their game. Outside of work, he's passionate about adoption and raising foster children and his dream is to maximize his impact on developing countries.

BOOK NOW FOR your podcast
Jim Coleman
Co-Founder at xFusion
- SaaS
- Consumer Services
- 📍 Denver, CO
Jim Coleman is the Co-Founder at xFusion. They provide tier 1 and tier 2 customer support for growing SaaS businesses.
xFusion currently provides support for 100k+ Shopify customers and more than 20 unique applications. They are the perfect solution for growing SaaS businesses. They currently have 7 clients, a team of 20, and projected revenue north of $1,000,000 ARR for 2021.
Jim’s personal and branded audience is greater than 2,200 and he is happy to share your episode with his fans!
read more
Let's talk about
- All things customer support (including outsourcing).
- All things SaaS acquisitions (buy-side and sell-side)
- How to prep your business for sale, management, leadership, remote work and culture, Shopify app ecosystem, SaaS growth (email marketing, churn prevention, general marketing, and sales.
- Customer success.
- SaaS operations.
--
Jim is the Co-Founder of xFusion, which provides technical customer support for fast-growing SaaS businesses. xFusion offers a hands-off experience that empowers makers to make & growers to grow. Prior to xFusion, Jim was a SaaS operations manager at FE International, which operated a private equity fund called LTV SaaS Growth.
He oversaw operations and high-level growth initiatives across a portfolio of SaaS holdings. He has significant buy-side and sell-side experience and has vetted potential SaaS acquisitions, led due diligence, and the post-acquisition handover processes of multiple SaaS assets. Jim’s also a SaaS business owner and knows the SaaS world very well.
He loves helping owners and operators improve their game. Outside of work, he's passionate about adoption and raising foster children and his dream is to maximize his impact on developing countries.
BOOK NOW FOR your podcast
Jim Coleman
Co-Founder at xFusion
- 📍 Denver, CO
- SaaS
- Consumer Services
Jim Coleman is the Co-Founder at xFusion. They provide tier 1 and tier 2 customer support for growing SaaS businesses.
xFusion currently provides support for 100k+ Shopify customers and more than 20 unique applications. They are the perfect solution for growing SaaS businesses. They currently have 7 clients, a team of 20, and projected revenue north of $1,000,000 ARR for 2021.
Jim’s personal and branded audience is greater than 2,200 and he is happy to share your episode with his fans!
read more
Let's talk about
- All things customer support (including outsourcing).
- All things SaaS acquisitions (buy-side and sell-side)
- How to prep your business for sale, management, leadership, remote work and culture, Shopify app ecosystem, SaaS growth (email marketing, churn prevention, general marketing, and sales.
- Customer success.
- SaaS operations.
--
Jim is the Co-Founder of xFusion, which provides technical customer support for fast-growing SaaS businesses. xFusion offers a hands-off experience that empowers makers to make & growers to grow. Prior to xFusion, Jim was a SaaS operations manager at FE International, which operated a private equity fund called LTV SaaS Growth.
He oversaw operations and high-level growth initiatives across a portfolio of SaaS holdings. He has significant buy-side and sell-side experience and has vetted potential SaaS acquisitions, led due diligence, and the post-acquisition handover processes of multiple SaaS assets. Jim’s also a SaaS business owner and knows the SaaS world very well.
He loves helping owners and operators improve their game. Outside of work, he's passionate about adoption and raising foster children and his dream is to maximize his impact on developing countries.
As seen on
Timeline
May 2019 – Present
xFusion
Co-Founder
xFusion provides tier 1 and tier 2 customer support for multiple fast-growing SaaS companies. We offer a hands-off experience that empowers makers to make & growers to grow. We add value by allowing SaaS owners to focus on their highest and best use of time.
Nov 2016 - Present
GrooveJar
Owner
GrooveJar is a SaaS that provides a suite of conversion rate optimization tools for websites.
May 2018 - Jun 2020
LTV SaaS Growth Fund
Operations Manager
Jim was responsible for vetting potential SaaS acquisitions as well as leading the due diligence, inspection, and post-acquisition handover processes.
Oct 2014 - May 2020
Best Santas
Owner
Best Santas provides high end real bearded Santa Claus entertainers for corporate and community events. Our Santa team is all professionally trained and outfitted.
Ask me
How can SaaS founders improve the quality of customer support they’re providing to their customers? |
How does a SaaS solopreneur make the jump from handling all support themselves to making their first hire or outsourcing? |
What’s the difference between customer support and customer success? |
What’s the key to closing the deal on a SaaS product sales call? |
What are some things to watch out for when acquiring a SaaS business? |