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winter rnd 2

Justin Winter

FOUNDER / CEO / BOOSTOPIA

Justin exited his prior company after growing to $22 million in annual sales to focus on a new problem.

Boostopia is an all-in-one support operations platform that unlocks the power of your support data inside your support ticketing system to transform both your team and customer experience.

Justin’s audience is greater than 25,000 and he is happy to share with his fans!

read more
winter rnd 2

BOOK NOW FOR your podcast

Justin Winter

FOUNDER / CEO / BOOSTOPIA

Justin exited his prior company after growing to $22 million in annual sales to focus on a new problem.

Boostopia is an all-in-one support operations platform that unlocks the power of your support data inside your support ticketing system to transform both your team and customer experience.

Justin’s audience is greater than 25,000 and he is happy to share with his fans!

read more

BOOK NOW FOR your podcast

Justin Winter

FOUNDER / CEO / BOOSTOPIA

Justin exited his prior company after growing to $22 million in annual sales to focus on a new problem.

Boostopia is an all-in-one support operations platform that unlocks the power of your support data inside your support ticketing system to transform both your team and customer experience.

Justin’s audience is greater than 25,000 and he is happy to share with his fans!

read more
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Timeline

2016 - current

Co-founder & CEO – Boostopia

5db9acd493d79afd4f804aee Logo

3 of the 4 founders worked together previously at another e-commerce startup, that at peak, reached north of $20M+ a year where one of their biggest challenges was managing their team of 20+ support agents.

Their first-hand experience was that the existing market of technology solutions for support focuses almost exclusively on building tools for customer service agents to talk to customers, and NOT their bosses, the managers, to do their job of understanding and improving the whole support operation.

So Boostopia is the first modern Workforce Optimization (WFO) solution built for SMB customer support managers, not agents, to do their job of understanding and improving the entire support operation.

Our solution integrates with and upgrades common ticketing and call center solutions like Zendesk, Freshdesk, Helpscout, and Salesforce Service.

Customers are seeing 30%+ reductions in overall support volume and increases in Agent Productivity by 20%+.

2016 - current

Feb 2011 - Jan 2016

Co-founder & CEO – Diamond Candles

Diamond Candles was the fastest growing and largest online home fragrance brand in the world. Lead the organization in strategy, growth, acquisition, retention, and product in their mission to create a modern, exciting home fragrance brand.

Managed a team of more than 50 people across manufacturing, customer service, creative, and growth related roles.

Feb 2011 - Jan 2016

Ask me

Why did you start Boostopia?
What is Boostopia?
What does the future of customer support look like?

Podcast agent: Katie White

katie@kitcaster.com • (303) 514-8401

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