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Richard White

CEO and Founder at Fathom

Richard White is founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes. 

Fathom was a part of the Y-Combinator W21 batch, is one of only 50 Zoom App Launch Partners, and is one of a small handful of companies Zoom has invested in directly via their Zoom Apps Fund.

Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice was notable for being the company that originally invented the Feedback tabs shown on the side of millions of websites around the world today.

Richard previously worked on Kiko, a company in the first batch of Y-Combinator, with Justin Kan and Emmett Shear who subsequently went on to found Twitch. Richard is passionate about designing intuitive productivity tools with delightful user experiences.

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Richard White

CEO and Founder at Fathom

Richard White is founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes. 

Fathom was a part of the Y-Combinator W21 batch, is one of only 50 Zoom App Launch Partners, and is one of a small handful of companies Zoom has invested in directly via their Zoom Apps Fund.

Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice was notable for being the company that originally invented the Feedback tabs shown on the side of millions of websites around the world today.

Richard previously worked on Kiko, a company in the first batch of Y-Combinator, with Justin Kan and Emmett Shear who subsequently went on to found Twitch. Richard is passionate about designing intuitive productivity tools with delightful user experiences.

read more

BOOK NOW FOR your podcast

Richard White

CEO and Founder at Fathom

Richard White is founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes. 

Fathom was a part of the Y-Combinator W21 batch, is one of only 50 Zoom App Launch Partners, and is one of a small handful of companies Zoom has invested in directly via their Zoom Apps Fund.

Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice was notable for being the company that originally invented the Feedback tabs shown on the side of millions of websites around the world today.

Richard previously worked on Kiko, a company in the first batch of Y-Combinator, with Justin Kan and Emmett Shear who subsequently went on to found Twitch. Richard is passionate about designing intuitive productivity tools with delightful user experiences.

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As seen on

Timeline

Sep 2020 - Present

Fathom

CEO & Founder

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I LOVE talking to customers and prospects. But I hate trying to talk and take notes, trying to edit those notes into something understandable, and the inevitable disappointment of sharing those notes with the team and realizing that they don’t convey the same impact that hearing something first hand does.

Thus was born Fathom, an app for Zoom that allows you to record and highlight, in real-time, your Zoom meetings so you can write your notes later or skip the notes completely and share clips from your calls with colleagues. Fathom is currently free so check it out and let me know what you think!

Sep 2020 - Present

Oct 2007 - Present

UserVoice

CEO & Founder, Chairman of the Board

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UserVoice was born out of my frustrations at Kiko (YC S05) of not having an easy way to understand the firehose of feedback I was getting from our users.

It was only supposed to be a side project that scratched my own itch. 13 years later and it’s a profitable company that taught me almost everything I know about building products and teams. Along the way, I was fortunate enough to raise $9M from some great people and work alongside even more.

I’m proud of the thousands of companies who we empowered over the years from startups like StackOverflow to enterprise companies like Microsoft. But I’m most proud of the work that we did to make it easier for people to influence the products they use every day including the invention of the “Feedback” tab that can still be seen on the sides of thousands of websites.

Oct 2007 - Present

Oct 2005 - Jul 2006

Kiko.com (YC S05)

Product Design Lead

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A single cold email to Justin Kan and Emmett Shear telling them how technically impressive, but poorly designed, their newly launched, web-based calendar app was led to me being the person employed full-time to fix it.

Launched the redesigned Kiko (YC S05) app in 2006 to a number of accolades before we all realized we had no business being in calendaring and selling the company on eBay for $258K (yes, you read that correctly).

Though the business wasn’t a success, it launched the most impactful relationships of my life and gave me the inspiration for my most successful business to-date, UserVoice.

Oct 2005 - Jul 2006

Ask me

As one of the first apps on Zoom and first Zoom investments, what have you learned?
What are some of the challenges of customer-facing teams in a fully remote or hybrid environment?
What inspired you to start Fathom? What have you learned about how people use Zoom and take notes?
How has seed stage funding changed since you raised money in 2008 with UserVoice to today with Fathom?
What’s the biggest difference between your first startup and your second?

Podcast agent: Steve M

steve@kitcaster.com