Rob Carpenter is the CEO and Founder of Valyant AI, the first Artificially Intelligent “Digital Employee” to work directly alongside employees in customer facing roles. Valyant’s AI “Holly” works in fast food restaurants to greet customers at the drive-thru post, answer questions and take food orders. The revolutionary nature of this technology is that it pulls AI from being a hidden back-office tool, to something that feels like a real staff member, which humanizes a brands personality and brings the AI
experience front and center to a physical location.

The major technological innovation of Holly is her Conversational AI. It allows her to speak with a human
sounding voice, to understand context, nuance and to be able to manage a free-form and wide-ranging conversation within the context of food ordering. Here are several real-life customer orders:

Checkers Customer Order #1

Checkers Customer Order #2

Checkers Customer Order #3

Checkers Customer Order #4

After five years of development Valyant AI now has paying customers, can deliver up to 20% average order increase and has begun rolling out with two restaurant chains that have a combined 5,000 locations. Much like self-driving cars, Conversational AI has had a long and bumpy road to deployment, but the technology is maturing and Valyant is at the vanguard of this new era of customer service
automation for physical locations.

Rob has a Master of Business Administration with a concentration in Enterprise Technology Management. He was named one of the top 25 most influential young professionals in Colorado by ColoradoBiz Magazine in 2013 and received the Denver Trailblazer award in 2016. Valyant AI was awarded the Modern Retail Awards’ Best In-Store Tech in 2019 and in 2020 received the ICX Association’s Best Emerging Technology award.