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Rob Carpenter

Founder & CEO at Valyant AI

Rob Carpenter is the CEO and Founder of Valyant AI, the first Artificially Intelligent “Digital Employee” to work directly alongside employees in customer facing roles. Valyant’s AI “Holly” works in fast food restaurants to greet customers at the drive-thru post, answer questions and take food orders. The revolutionary nature of this technology is that it pulls AI from being a hidden back-office tool, to something that feels like a real staff member, which humanizes a brands personality and brings the AI
experience front and center to a physical location.

The major technological innovation of Holly is her Conversational AI. It allows her to speak with a human
sounding voice, to understand context, nuance and to be able to manage a free-form and wide-ranging conversation within the context of food ordering. Here are several real-life customer orders:

Checkers Customer Order #1

Checkers Customer Order #2

Checkers Customer Order #3

Checkers Customer Order #4

 

After five years of development Valyant AI now has paying customers, can deliver up to 20% average order increase and has begun rolling out with two restaurant chains that have a combined 5,000 locations. Much like self-driving cars, Conversational AI has had a long and bumpy road to deployment, but the technology is maturing and Valyant is at the vanguard of this new era of customer service
automation for physical locations.

Rob has a Master of Business Administration with a concentration in Enterprise Technology Management. He was named one of the top 25 most influential young professionals in Colorado by ColoradoBiz Magazine in 2013 and received the Denver Trailblazer award in 2016. Valyant AI was awarded the Modern Retail Awards’ Best In-Store Tech in 2019 and in 2020 received the ICX Association’s Best Emerging Technology award.

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Rob Carpenter

Founder & CEO at Valyant AI

Rob Carpenter is the CEO and Founder of Valyant AI, the first Artificially Intelligent “Digital Employee” to work directly alongside employees in customer facing roles. Valyant’s AI “Holly” works in fast food restaurants to greet customers at the drive-thru post, answer questions and take food orders. The revolutionary nature of this technology is that it pulls AI from being a hidden back-office tool, to something that feels like a real staff member, which humanizes a brands personality and brings the AI
experience front and center to a physical location.

The major technological innovation of Holly is her Conversational AI. It allows her to speak with a human
sounding voice, to understand context, nuance and to be able to manage a free-form and wide-ranging conversation within the context of food ordering. Here are several real-life customer orders:

Checkers Customer Order #1

Checkers Customer Order #2

Checkers Customer Order #3

Checkers Customer Order #4

 

After five years of development Valyant AI now has paying customers, can deliver up to 20% average order increase and has begun rolling out with two restaurant chains that have a combined 5,000 locations. Much like self-driving cars, Conversational AI has had a long and bumpy road to deployment, but the technology is maturing and Valyant is at the vanguard of this new era of customer service
automation for physical locations.

Rob has a Master of Business Administration with a concentration in Enterprise Technology Management. He was named one of the top 25 most influential young professionals in Colorado by ColoradoBiz Magazine in 2013 and received the Denver Trailblazer award in 2016. Valyant AI was awarded the Modern Retail Awards’ Best In-Store Tech in 2019 and in 2020 received the ICX Association’s Best Emerging Technology award.

read more

BOOK NOW FOR your podcast

Rob Carpenter

Founder & CEO at Valyant AI

Rob Carpenter is the CEO and Founder of Valyant AI, the first Artificially Intelligent “Digital Employee” to work directly alongside employees in customer facing roles. Valyant’s AI “Holly” works in fast food restaurants to greet customers at the drive-thru post, answer questions and take food orders. The revolutionary nature of this technology is that it pulls AI from being a hidden back-office tool, to something that feels like a real staff member, which humanizes a brands personality and brings the AI
experience front and center to a physical location.

The major technological innovation of Holly is her Conversational AI. It allows her to speak with a human
sounding voice, to understand context, nuance and to be able to manage a free-form and wide-ranging conversation within the context of food ordering. Here are several real-life customer orders:

Checkers Customer Order #1

Checkers Customer Order #2

Checkers Customer Order #3

Checkers Customer Order #4

Checkers Customer Order #5

After five years of development Valyant AI now has paying customers, can deliver up to 20% average order increase and has begun rolling out with two restaurant chains that have a combined 5,000 locations. Much like self-driving cars, Conversational AI has had a long and bumpy road to deployment, but the technology is maturing and Valyant is at the vanguard of this new era of customer service
automation for physical locations.

Rob has a Master of Business Administration with a concentration in Enterprise Technology Management. He was named one of the top 25 most influential young professionals in Colorado by ColoradoBiz Magazine in 2013 and received the Denver Trailblazer award in 2016. Valyant AI was awarded the Modern Retail Awards’ Best In-Store Tech in 2019 and in 2020 received the ICX Association’s Best Emerging Technology award.

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As seen on

“Our technology makes lives easier for customers and employees,” Carpenter said. “We’ve been surprised by the employee response. It’s a stressful job that they have to do and this takes a lot of pressure off of them.”

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Timeline

Jan 2017 - Present

Valyant AI

CEO & Founder

valyant logo

Jan 2017 - Present

Sep 2020 - Present

Innovate Marquette SmartZone

Board of Trustees

SmartZone logoLARGE 01

Sep 2020 - Present

Jun 2019 - Present

Entrepreneurs’ Organization

Member

eo social share

Jun 2019 - Present

Jun 2012 - Sep 2019

AppIt Ventures

CEO & Chairman

5ef6aa192684215bd2ff985f appit ventures has rebranded

Jun 2012 - Sep 2019

Ask me

What impact, good or bad, will artificial intelligence have on enterprise customers and the future of labor?
What does AI do well today, and where does it struggle?
Talk to us about what you've seen between customer and AI interactions. How is that different from human to human interactions?
What outcomes are you seeing from the use of the technology?
What impact will AI and robots have on the future of labor?
What role should Universal Basic Income (UBI) play in the future of labor?

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